Our Delivery Services
We currently use Royal Mail or Hermes to deliver our products .We offer our standard delivery services throughout the UK and Northern Ireland.
Options & Prices
Our UK delivery charges are:
FREE Standard Delivery on orders over £30
(Please note an order will not qualify for free delivery if a promotion code reduces the order total below £30)
Cartridge Offer – We offer a free delivery for compatible cartridges for a limited period- Use code “cartfreedel” at the checkout
Standard Delivery – £2.99 (Royal Mail 48hr)
Local Pick up – FREE- (During Lockdown our Click & Collect service at our Rhyl store is Tuesday and Saturday 10am-1pm and at our Urmston store is Monday, Wednesday and Friday 9am -12pm
Next Day Delivery – £4.99 (orders placed before 2pm)
Delivery Lead Times
Standard Delivery takes 2 working days and Next Day Delivery is for orders placed before 3pm. We do not currently deliver on Weekends or Bank Holidays and our lead times are not guaranteed.
Please check the date of your order and the delivery service you selected. Your order is late if
You have ordered using a Standard service and it is 4 full working days since you placed your order
You have ordered Next Day before 2 pm the day before and your order has not arrived the following day
You have ordered Next Day after 2 pm and your order has not arrived within 2 working days
If your order is late our team will be happy to assist you further.
If you believe the carrier has lost your parcel please contact us on 01745343619 or email us at [email protected]
Returns and Refunds
Changed your mind or Order the wrong item
Within 30 days of receipt you are welcome to return any item for any reason as long as it’s in re saleable condition. Return postage is at your expense. Items can be returned for refund or exchange as you prefer. You do not need a returns number just package it properly and send it tracked and include a note of your order number and what you would like us to do
You Item is damaged or defective.
Please contact us on 01745 343619 before returning anything as we’ll take the necessary steps to minimise any trouble on your part.
Please send any returns to us at the address below:
Office 2 Home Ltd
1a Wellington Road